Service Administrator
About UsDo you want to work for a business where you share in the results? Where you have a say in the business’s direction and how we operate? We are an employee-owned business, a fact we are immensely proud of.
We have over 50 years industry expertise, a fact that we are immensely proud.
We are a family business, and our people are our number one asset. We believe “You don't build a business – you build people – and then people build your business.” Our dedicated team are all driven to achieve our mission of “Quality without Compromise.”
We represent premier brands such as Case Construction, Terex Ecotec, and Keestrack, we deliver our customers’ requirements for all their Earthmoving and Recycling needs. We have a one-stop-shop approach; from New machine sales, After market support, through dedicated parts, service, and workshop teams, Hire requirements, to Used Machine and Part Sales.
We are going places, doubling in size in the last two year, with significant growth throughout the UK, now operating from four sites, with plans for another two within the next 12 months. The reward for your hard work and enthusiasm is the opportunity for a long-term career with exceptional opportunities for development, ongoing product training and competitive earning potential.
About the role
Working with one of our Service Controller, the person in this role will administer the end to end field service activities for a small team of 6/7 field service engineers. These engineers will carry out over 2,400 customer visits each year, in an allocated geographical area. All these visits need to be scheduled, processed, and invoiced; ultimately resulting in happy customers and a business return.
You will part be of the National Service team, based at our Headquarters in Blacker Hill, Barnsley, as the business grows this gives the right candidate great development opportunities. As with all team members they will be expected to help drive a positive and developing business mentality, to fuel excellence and business returns. The role incorporates all administration requirements of a small team within our service department:
- Assist with scheduling and creating Job Cards for your Service team.
- Liaise with engineers on all work completed, paperwork requirements, etc.
- Keep all service admin systems up to date, including reporting on performance & KPIs.
- Generate customer quotations and ensure purchase orders are received.
- Ensure that any sub-contractor costing is controlled and allocated correctly.
- Invoice and close each job, in a timely manner.
- Liaise with both external and internal customers, ensuring a strong feedback loop is maintained.
- Support/cover for the service back-office team when require.
About you
You will need to have a desire to deliver a high-quality service:
- Ideally, having a proven track record in a service administration role, or similar role.
- Experience within the Heavy Plant or Recycling Industry would be favourable, but not essential.
- You must be well organised, methodical, have great attention to detail, with good numerical and computer skills.
- You should have a strong but understanding personality, and the capability to work independently and within the larger team.
- You will have the ability to multi-task, work under pressure and to tight deadlines.
About the package
- A competitive commencing salary DOE
- Annual EOT tax free bonus
- 32 days holiday including bank holidays (pro rate from your start date)
- A comprehensive training programme, and great career growth potential
- BUPA Health Benefit Scheme
- Pension Scheme
- Life Assurance and associated benefits
If you are interested in the above vacancy, apply via email to jobs@warwick-ward.com or send a CV in to: F.A.O. HR Department Warwick Ward (machinery) Ltd Blacker Hill Sidings Blacker Hill Barnsley S74 0RE
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